Bespoke and Made to Measure Terms

These terms apply to bespoke and made-to-measure frames designed and made for you.

1. The process — Bespoke work follows consultation, design, approval, making, fitting and collection. We confirm scope, timescales and price before making begins.

2. Payment — We may take a deposit to begin and the balance at agreed stages or before collection. Deposits secure your slot and cover design and materials.

3. Custom-made — no cooling-off cancellation — Because each bespoke frame is made to your specification, it is exempt from the standard 14-day online cancellation right once we have begun work. If you cancel after work has started, we may retain a deposit to cover design and materials already committed.

4. Approval — You approve the design before we make it. Once approved, changes may affect price and timescale, or may not be possible.

5. Fit adjustments — Minor fit adjustments after collection are included as described; significant changes requested after approval may be chargeable.

6. Faults — Your statutory rights apply. If a bespoke frame is faulty or not as agreed, we will put it right.

7. Liability — We do not exclude liability that cannot be excluded by law. Otherwise our liability is limited to the price of the bespoke order.

8. Governing law — England and Wales.

Contact — Questions can be sent to start@itseyewear.com.